Over the last decade more and more companies have relocated their call centres to India. However, it might surprise you to know that the Philippines has now overtaken India with more agents employed there than in India. In fact, some Indian companies have even shifted some of their operations to the Philippines. But why? The answer is simple. Labour costs in India have gone up. It is no longer the cheapest place in the world to put a call centre.
In the Philippines labour is cheap. A call centre shift in the Philippines now costs 1,000 pesos (US$20) (£13.20) (€14.80). This is more than twice the minimum wage. The Philippines Contact Centre Association says that 350,000 are employed locally, compared to India’s 330,000. However, most of the work is overnight. With 12m Filipinos unemployed there are few other options. It has thus overtaken India.
Category: Economic / Business / Call Centres